Where can you deliver to?
We ship our products all over Australia.
Who delivers my package?
We have numerous carriers that we use depending on where you are located and what size package(s) we are sending you.
For the majority of deliveries we use Couriers Please as we have found them to offer a quick, reliable service Australia-wide.
If you need more specific details as to what delivery service we recommend for your delivery area, please send us a message at firstname.lastname@example.org or speak to us via our chat widget at the bottom of the page
Where is my package being sent from and how long does it take to arrive?
All items are dispatched from our Melbourne warehouse and the transit time is dependent on your location.
All orders are dispatched on the same / next business day.
Here are some estimated delivery times depending on where in Australia you are located:
|Melbourne||Same / Next Business Day|
|Sydney||Usually Next Business Day|
|Adelaide||Usually Next Business Day|
|Canberra||2 Business Days|
|Brisbane||2 Business Days|
|Tasmania||3-4 Business Days|
|Perth||5 Business Days|
|Darwin||4-6 Business Days|
*The above transit times are approximate only and are for deliveries to the capital city metro areas. Areas outside of the major metro zones might mean an additional day or two is added to the transit time.
Orders are dispatched same / next business day (depending on time of order), the above timing is from the date that your goods are dispatched from our warehouse.
If you are awaiting a delivery which you believe should have arrived, please send us an email to email@example.com and we will chase it up.
Can I track my shipment?
Of course! Every shipment includes tracking data.
We send you your shipment tracking information once your goods have been collected from our warehouse.
You can check up to the minute information via our dedicated tracking service by following this link: Track Shipment (This link can also be found at the bottom of each webpage, in our footer menu).
What currencies can I pay with?
All listed pricing is in Australian Dollars (AUD$) and is inclusive of GST.
During checkout, you will be charged Australian dollars for your purchase.
What payment methods do you accept?
We accept payments via credit cards (VISA / Mastercard / AMEX) or PayPal.
After entering your delivery details in the checkout screen, you are directed to the payments screen where you can choose your desired payment method and complete your purchase.
If you are having difficulties with the checkout process, please send us an email to firstname.lastname@example.org or initiate a chat from our chat window at the bottom of the page.
Is my payment secure?
Absolutely! This is of utmost importance to us (as it should be for all online traders). Our store is hosted on the Shopify platform (along with thousands of other stores around the globe). All payments are handled via the secured and encrypted Shopify payment network which is certified Level 1 PCI DSS compliant for complete protection and peace of mind.